Please see below for answers to some common questions. If you don't see what you're looking for, please get in touch via our Contact Form and we will do our best to help.
We're sorry but some items, such as earrings, will not be exchanged or refunded for hygiene and safety reasons unless faulty. Items are all handmade and not factory-produced. As a result there may be variations in colour and texture. Whilst every care has been taken to ensure as few tool marks as possible, Sterling Silver is a soft metal so some may remain. Sterling Silver is also prone to tarnishing, and natural tarnish does not constitute a fault.
Please see our Terms of Service for more information on our Refunds and Returns Policy.
The jewellery you have purchased from Dragonfly Jewellery uses 925 Sterling Silver for all metal elements of the piece. These metal areas can therefore be cleaned gently using a jewellery cleaning cloth designed specifically for Sterling Silver Jewellery. Some componants of your jewellery may be deliberately oxidised for aesthetic effect so we would not recommend using jewellery cleaning 'dip' for these areas, If you choose to dip your jewellery, this will be at your own risk.
My items have not been tested in ultrasonic jewellery cleaning machines. If you choose to use these, it will be at your own risk and damage occurring as a result of using inappropriate cleaning methods does not constitute a fault.
All metal elements (including charms) of my jewellery are made of 925 Sterling Silver sourced from Palmer Metals or Cookson Gold. Other elements such as bottles, corks, gem chips etc may be sourced from a variety of retailers.
If you have any concerns or questions about any element of my jewellery, please use the contact form and I will do my best to assist you.
All metal elements of my jewellery pieces are 925 Sterling Silver unless otherwise explicitly stated. This means the metal is 92.5% pure Silver. I primarily work in Sterling Silver because I, too, am allergic to Nickel and part of the reason I started making jewellery in the first place was because I wanted the fun, bold, statement feel of 'costume jewellery' but in a higher quality metal I wasn't allergic to.
Yes - where not exempt. If the item weighs less than 7.73g, it is exempt from the hallmarking legislation. Many of my pendants and earrings (each individual item is considered an 'article') weigh less than 7.73g per article and thus are exempt. For those items weighing more than 7.73g (all of my Bracelets and some pendants), then yes, my items are hallmarked at the London Assay Office. For more information, please watch this video produced by the London Assay Office:
If you've seen a pair of earrings you'd like converting to non-pierced, please use the Contact Form to email me. Some drop earrings may not be suitable for conversion due to their weight. An additional surcharge of £10 will be applied to cover the cost of the fittings and my work in converting the item.
It is not my policy to accept commissions or to create custom, bespoke pieces. However if you have seen an item in my shop that has now sold and would like something similar, or would like small changes to an existing item (such as a different chain length, removal of a pendant, different charm, etc) I may be able to accommodate this request. Please use the Contact Form to get in touch.
I am an individual craftsperson who creates each of my pieces by hand. It's just me, my silver, my jewellery pliers, some episodes of a bingeable TV show on Netflix or Amazon Video, and a lot of time, energy, patience (because creating isn't as easy as it looks) and a lot of love and care for each piece I create.
Why should you pay that much for something you can get on ebay or at a local market for less?
It is easy to forget that the cheaper items on the high street are made in bulk in a foreign country, usually by underpaid people working in challenging conditions. It's easy to forget all the extra little things that go into selling a handmade product - the time spent learning techniques, purchasing materials, designing and creating, packaging, listing, the overheads of running an online shop, the time I spend taking items to the post office. Even the time I spend managing this website - these are all overheads I have to factor into my pricing.
Have a read of this article: https://www.craftcoop.co.uk/blog/is-handmade-too-expensive or this one: https://whatthecraft.com/overpriced-cant-afford-handmade-pricing/
If you'd like to support a small business and purchase a handmade, unique item, I'd be thrilled to sell you one of my pieces.
